Ticketing Portal:
The ticketing portal is where you can see all your previous
tickets, the status of your requests and submit a new
ticket.
Login: The ticketing portal is accessible by clicking on the
“Help Desk” icon in your TinyEYE office.
Your username is your email address (the one that is used
in TinyEYE office) and you need to set your own password.
First Time Login (Sign up): If this is your first time signing
into the ticketing portal, you should follow the
instructions sent to your email. If you haven’t received an
“Invitation Link” please contact support using the Live
chat and we’ll set it up for you.
New Incident: Once you’re logged in, you can
review your past requests in “Requests” Tab
and you can create a new incident by clicking
on “New incident”.
You will see a list of known issues and
requests. Pick the one most related to your
problem.
Pick the category that best describes your
problem/request. Depending on the category
you pick different questions will be shown.
Only questions with a “*” are considered
mandatory to add a request but providing
more information will help us in assisting you
better. There are internal rules applied to each
form and that depending on your answers, other fields and questions may become mandatory.
Each Ticket has a Subject and Description field. Choose a brief subject for your ticket and write
the detailed description in “Description” field. For each ticket, there is an “attachments” section
that you can use to upload files, screenshots and any other document that might help us to get
more information about your request.